OMNI Human Resource Management

Claims Representative Trainee

US-MO-Kansas City
Job ID
2017-1752
Job Type
Regular Full-Time
FLSA Status
Non-Exempt

Overview

Working at Traders is smart!

We understand employees are our number one asset.


Our business continues to expand, and we are looking to hire individuals that want to be among the most talented and passionate people in the industry. We offer the confidence and stability that comes with working for a growing and evolving company. Our company culture allows employees to work smart, not hard.

 

Under close supervision, this entry-level Claims Representative position is responsible for helping our customers get back on the road after an accident. As a Claims Representative Trainee, you will assure delivery of “best in class” customer service and contribute to the quality of our claims handling. You will need excellent problem solving and organizational skills to gather details, investigate accidents, and manage the claims process. Every day is different as you work to resolve problems and we ask that you be willing to work hard in a fast-paced and ever-changing environment. It is also expected this person exhibit strong interpersonal skills with other team members, while providing strong contributions to overall company and claims department success.

Responsibilities

  • Provides first line customer service contact for claims reporting activity
  • Utilizes Claims Call Center Best Practices in all activities
  • Creates loss reports by securing information from policyholders, claimants, agents, or other parties
  • Establishes the claim by direct entry of claim data via computerized claims systems.
  • Helps determines liability (who's at fault for the damages)
  • Interviews customers, claimants, and witnesses
  • Partners with appraisers/estimators to manage vehicle repairs
  • Negotiates with customers and other insurance carriers
  • Implements and upholds all policies of Traders along with the willingness to work hard in a fast-paced and ever-changing environment
  • Ensures all operations are consistent with the stated mission and direction set forth by Traders
  • Demonstrated ownership attitude with the ability to be analytical and make accurate decisions
  • Excellent customer service and negotiating skills
  • Strong verbal and written communication skills
  • Personal computer literate with proficiency in the use of Word and Excel

Qualifications

  • Will consider new college graduates with a desire to work in the insurance claims field. High School diploma is required.
  • Some level of retail or customer service experience in a fast-paced environment
  • Ability to obtain and maintain Adjuster license in required states

 

Compensation is commensurate with experience. Traders employees also benefit from:

*Group Medical/Dental/Vision

*Employee and Dependent Life Insurance
*Paid Time Off
*401K Plan
*Training and Career Development
*Opportunities for Advancement

 

 

 

EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity.

 

 

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