OMNI Human Resource Management

  • Fire & Theft Claims Representative

    Job Locations US-MO-Kansas City
    Job ID
    Job Type
    Regular Full-Time
    FLSA Status
  • Overview

    Working at Traders is smart!

    We understand employees are our number one asset.

    Our business continues to expand, and we are looking to hire individuals that want to be among the most talented and passionate people in the industry. We offer the confidence and stability that comes with working for a growing and evolving company. Our company culture allows employees to work smart, not hard.


    Under moderate supervision, the Fire and Theft Claims Representative is responsible for helping our customers get back on the road after an accidental fire and/or theft loss. You will work closely with our SIU Investigator to uncover claims that may contain fraudulent elements. In addition, you will assure delivery of “best in class” customer service and contribute to the quality of our claims handling through excellent problem solving and organizational skills. Every day is different as you work to resolve problems and we ask that you be willing to work hard in a fast-paced and ever-changing environment. It is also expected this person exhibit strong interpersonal skills with other team members, while providing strong contributions to overall company and claims department success.


    • Investigates, owns, and resolves personal lines automobile claims that involve a fire and/or theft.
    • Works closely with the Special Investigations Unit with a focus on resolving questionable claims.
    • Ability to deliver superior customer service through strong verbal and written communication skills.
    • Interviews customers and witnesses.
    • Helps determine coverage and liability (who's at fault for the damages).
    • Partners with appraisers/estimators to manage vehicle repairs.
    • Negotiates with customers.
    • Sets timely, adequate reserves in compliance with the company reserving philosophy.
    • Demonstrates ownership attitude with the ability to be analytical and make accurate decisions.
    • Personal computer literate with proficiency in the use of Word and Excel.
    • Ensures all operations are consistent with the stated mission and direction set forth by Traders.
    • All other duties as assigned.


    • Bachelor's degree or related work experience.
    • 1 – 3 years of personal lines automobile claims handling/adjusting experience.
    • AIC or CPCU degree or equivalent insurance course preferred.
    • Ability to obtain and maintain adjuster license in required states.
    • Ability to obtain and maintain adjuster license in required states.


    Compensation is commensurate with experience. Traders employees also benefit from:

    *Group Medical/Dental/Vision

    *Employee and Dependent Life Insurance
    *Paid Time Off
    *401K Plan
    *Training and Career Development
    *Opportunities for Advancement




    EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity.



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