OMNI Human Resource Management

  • Claims Customer Service Representative

    Job Locations US-MO-Kansas City
    Job ID
    2018-2160
    Job Type
    Regular Full-Time
    FLSA Status
    Non-Exempt
  • Overview

     

    Traders Logo

     

    Working at Traders is smart! We understand employees are our number one asset. Our business continues to expand, and we are looking to hire individuals that want to be among the most talented and passionate people in the industry. We offer the confidence and stability that comes with working for a growing and evolving company. Our company culture allows employees to work smart, not hard.

     

    This position is responsible for helping our customers get back on the road after an accident. As a Customer Service Representative, you will assure delivery of “best in class” customer service and contribute to the quality of our claims handling. You will need excellent problem solving and organizational skills to gather accident details and help with the claims process. Every day is different as you work to resolve problems and we ask that you be willing to work hard in a fast-paced and ever-changing environment. It is also expected this person exhibit strong interpersonal skills with other team members, while providing strong contributions to overall company and claims department success.

    Responsibilities

    • Provides first-line customer service contact for claims reporting activity.
    • Creates loss reports by securing information from policyholders, claimants, agents, or other parties. Establishes the claim by direct entry of claim data via computerized claims system.
    • Addresses customer requests, inquiries or concerns in a call center environment with the highest degree of professionalism. Updates claims with new information when needed.
    • Ability to deliver superior customer service through strong verbal and written communication skills.
    • Demonstrates ownership attitude with the ability to be analytical and make accurate decisions.
    • Personal computer literate with proficiency in the use of Word and Excel.
    • Ensures all operations are consistent with the stated mission and direction set forth by Traders.
    • Assists co-workers as needed. May perform other duties as assigned.

    Qualifications

    • Associate's degree or two-years related work experience. High School diploma is required.

    • Some level of retail or customer service experience in a fast-paced environment.

       

    Compensation is commensurate with experience. Traders employees also benefit from:

    *Group Medical/Dental/Vision

    *Employee and Dependent Life Insurance
    *Paid Time Off
    *401K Plan
    *Training and Career Development
    *Opportunities for Advancement

     

     

     

    EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity

     

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